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This policy covers the SetGo member app for Android and iOS, the SetGo admin portal used by gyms, and this website. SetGo is a product of TechKnow, Third Floor, City Center Plaza, Karan Nagar, Srinagar, Jammu and Kashmir 190010, India, and is run by Yasir ("SetGo", "we", "us"). By using SetGo you agree to this policy. If you don't agree, please don't use the app.
Gyms and their members
Gyms use SetGo to manage their members. When a gym adds you as a member, the gym decides what to record about you, and SetGo stores it on the gym's behalf. For that membership data your gym is responsible for how it is used, and SetGo processes it for them. Questions about what your gym records should go to your gym first. You can also contact us at any time.
What we collect
Account and profile
- Your phone number, which you use to sign in with a one-time code sent by SMS.
- Details you or your gym add: name, email, profile photo, gender, date of birth, address, city and PIN code, and an emergency contact's name and phone number.
- Fitness details you choose to add: height, weight and fitness goal.
- Gym staff accounts: name, email, role, and a password stored only as a secure one-way hash.
- Coaches, nutritionists and sellers on SetGo: name, phone, email, city, photo or logo, and profile details.
Government ID (optional)
If your gym asks for ID, you can add an ID type (Aadhaar, PAN, passport or driving licence), its number and a photo of the card. This is kept private and shown only to you and your gym.
Health and training details (optional)
If you sign up with a coach or nutritionist through the app, you can fill in an intake form. It can include medical conditions, injuries, medications, allergies, sleep, diet, target weight, injury, posture or body photos, medical reports such as blood tests (PDF or image), and a voice note. You also give weekly check-in answers and chat with your coach, including images. Filling in this form is optional. It is shared only with the coach or nutritionist you choose, and only so they can plan your training and diet. Please don't add anything you aren't comfortable sharing with them.
Memberships, payments and orders
- Your plans, renewal dates, amounts, payment mode and status, receipt numbers, coupon use, and the payment and order IDs that Cashfree returns.
- In-app shop orders: items, totals, saved delivery addresses and order status.
- Your card, UPI and bank details go straight to Cashfree. SetGo never sees or stores them.
Activity in the app
- Gym check-ins: the date and time you check in.
- Workout and diet plans, and which items you mark as done.
- Reviews and likes you post for coaches and products.
- When you last opened the app and your app-open streak. Coaches can choose whether to show their "last seen" time.
Technical data
Our servers log each request, including your IP address, the address requested and the time, to keep SetGo secure, prevent abuse (for example, too many sign-in attempts) and fix problems. We also keep a record of sign-in codes, which expire after 5 minutes, and a copy of reminder messages sent to members.
App permissions
The app asks for each permission only when you use the feature that needs it. You can turn any of them off in your phone's settings.
- Camera: only to scan your gym's check-in QR code. The app doesn't take or store photos with the camera.
- Location (only while using the app): to sort gyms by distance from you. Your location is used on your phone and is not sent to or stored by SetGo. "Directions" opens Google Maps.
- Photos and files: to pick a profile photo, ID card photo, intake photos and reports, chat images, or shop and profile images.
- Microphone: only to record a voice note for your coach.
- NFC: to check in by tapping your phone on your gym's tag.
- Notifications: for workout, meal, water and "time to leave for the gym" reminders, which your phone schedules itself, and for notifications we send you, such as fee reminders and invitations from your gym, gym notices and order updates.
How we use it
- To sign you in and run your account.
- To let your gym manage your membership, take payments, issue receipts, record check-ins and send you updates.
- To send sign-in codes, invites and welcome messages by SMS, and fee reminders, invitations, gym notices and order updates as app notifications.
- To connect you with coaches, nutritionists and sellers you choose, and to deliver your orders.
- To keep SetGo secure, prevent fraud and abuse, and fix problems.
- To meet legal, tax and accounting duties.
We don't sell your data. We don't show ads, track you across other apps or websites, or use analytics or advertising SDKs in the app.
Who we share it with
- Your gym: your membership, payment and check-in details, profile, emergency contact and ID.
- Coaches and nutritionists you choose: your intake form, check-ins, plans and chat.
- Sellers you buy from: your name, phone number and delivery address, so they can deliver your order.
- Cashfree (payments, India): payment amounts and internal reference IDs. You enter your payment details with Cashfree directly.
- Twilio (SMS, USA): your phone number and the text of the message being sent.
- Expo (push notifications, USA): your device's notification token and the text of the notification being sent.
- Our hosting and infrastructure providers, who run the servers, database and file storage for SetGo on our behalf.
- GitHub: exercise images in the workout library load from GitHub's servers, which receive your IP address in order to send the image.
- Authorities, when the law requires it, or to protect the rights and safety of our users or SetGo.
Links to WhatsApp and Google Maps open those apps, and their own privacy policies apply there.
Profile photos, gym logos and photos, coach photos and product images are stored as public files, so anyone with the exact link can view them. ID cards, intake files, voice notes and chat images are private and are shown only to people who are allowed to see them.
On your phone
The app stores your sign-in session, your role, your default gym, check-ins waiting to sync when you were offline, your cart, your workout routine and your theme setting on your phone. Signing out removes your session. Uninstalling the app removes the rest.
How long we keep it
We keep your data while your account is active. When you delete your account, we delete or anonymise it as described below. Your gym keeps its own records of your membership and payments, and we keep payment and order records for as long as Indian tax and accounting law requires. Security logs are kept only as long as needed to protect the service.
Security
All traffic between the app, the portal and our servers uses HTTPS. Staff passwords are hashed. Private files can only be opened by people with permission. Sign-ins are rate-limited, and sign-in codes expire after 5 minutes and a few wrong attempts. No system is perfectly secure. If a breach affects your data, we will tell you and the authorities as the law requires.
Deleting your account
In the app: open Profile → Delete my account and confirm. Without the app: message us on WhatsApp or email [email protected] from your registered phone number or email, and we'll delete your account within 30 days.
When you delete your account:
- Your profile, ID details, health and intake information, photos, files, voice notes, chats, plans, check-ins and pending sign-in codes are deleted.
- Your gym membership is closed and your personal details are removed from it.
- If you have shop orders, they are kept with your personal details removed, because businesses must keep sales records. You can't delete your account while an order is still being delivered.
- Payment records your gym needs for its accounts are kept without your contact details.
Gyms, coaches, nutritionists and sellers can ask us to delete their business account by contacting us.
Your rights
Under India's Digital Personal Data Protection Act, 2023 and other applicable laws, you can ask us to:
- tell you what personal data we hold about you and who we've shared it with
- correct or update it (most of it you can edit yourself in the app)
- delete it
- withdraw consent for optional data, such as your ID, intake form or voice notes, by removing it or deleting your account
- name someone to act for you if you die or can't act yourself
Contact us using the details below and we'll reply within 30 days.
Children
SetGo is for adults. If you are under 18, you may use SetGo only with your parent or guardian's consent, and your gym may ask them to sign up for you. If you think a child has given us data without consent, contact us and we'll delete it.
This website
This website sets no cookies and loads no analytics, advertising trackers or third-party fonts. Our hosting provider logs visits, including IP addresses, to deliver the site and keep it secure.
Changes to this policy
We may update this policy as SetGo changes. We'll change the date at the top, and if a change is significant we'll tell you in the app.
Contact and grievance officer
For any question, request or complaint about your data, contact our grievance officer, Yasir: [email protected], +91 96823 59172, or Third Floor, City Center Plaza, Karan Nagar, Srinagar, Jammu and Kashmir 190010. If you aren't satisfied with our response, you can complain to the Data Protection Board of India.