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This policy covers what gyms pay TechKnow for SetGo ("SetGo", "we", "us"). It is part of our terms of service.
Try before you pay
Every gym can book a free demo before paying anything. We'll walk you through the admin portal and member app with your own plans, so you can decide whether SetGo fits your gym first.
Monthly plans
- You can cancel at any time.
- Cancellation takes effect at the end of the month you've already paid for. You keep full access until then, and you won't be charged again.
- We don't refund part of a month.
Yearly plans
- If you ask within 14 days of your first yearly payment and haven't used SetGo meaningfully yet (for example, you haven't added your members or started recording payments), we'll refund the full amount.
- After that, we don't refund the remaining months. If you cancel, you keep access until the end of the year you've paid for, and the plan won't renew.
One-time payments
Refunds and cancellation for a one-time payment follow the written agreement we made with you when you bought it.
Wrong or duplicate charges
If you were charged twice, charged the wrong amount, or charged after cancelling, tell us and we'll refund the extra amount in full.
How to ask for a refund or cancel
Message us on WhatsApp, call +91 96823 59172, or email [email protected]. Please include your gym's name, the registered email or phone number, and the payment date and amount.
Once a refund is approved, we process it within 7 business days to the original payment method. Your bank or payment provider may take a few more days to show it in your account.
Members paying their gym
This policy is only about what gyms pay SetGo. If you are a gym member, your membership fees, and anything you buy from your gym's shop in the app, are paid to your gym, not to SetGo. That's true whether you paid online through Cashfree or at the desk. Refunds for those payments are decided and made by your gym under its own rules, so please contact your gym directly.
Contact
Questions about this policy? Contact Yasir: [email protected], +91 96823 59172, or Third Floor, City Center Plaza, Karan Nagar, Srinagar, Jammu and Kashmir 190010.